Frequently Asked Questions
Basics
Are you open? Do you Offer Virtual Appointments?
Yes! We are open in that we now offer virtual appointments exclusively. We stayed open during the entire Covid pandemic, and found during the last two years that our patients preferred the convenience of meeting with the doctor from home. Our patient's positive experiences and success rates remained the same and thus we closed our brick and mortar clinic, and are now pleased that we can offer our care exclusively online. This flexibility allows us to help more people in more ways than ever before!
What is an appointment like?
A first appointment can last up to one hour depending on the complexity of the case and treatment models chosen. Time is spent inquiring about your physical, mental, and/or emotional aspects of health and recommending any needed lab testing in order to create an individualized plan for you. A follow-up appointment typically lasts up to 30 minutes depending on the case and therapy.
If I am undergoing treatment from an allopathic (conventional) healthcare practitioner, can I still see a naturopathic doctor or chiropractor and visa-versa?
Yes, naturopathic doctors and chiropractors can work with clients to make sure their therapies do not interfere with conventional treatments. They will refer clients to other health providers when warranted and will keep their conventional providers updated on any services they have provided when requested or necessary.
What kinds of payment are accepted?
Cash, check, Visa, Mastercard, and Discover are accepted. We are currently in-network with Blue Cross and Blue Shield PPO. We also accept CareCredit. (Once we have provided you with the cost of your treatment plan, you are able to apply for Care Credit to make your payments.)
Are there cases you do NOT accept or conditions you do NOT treat?
We offer virtual appointments only. We do not treat patients over 65 years of age. We do not treat cancer, Lyme disease, severe mental disorders, or severe neurological disorders. We also will not accept patients under 18 unless they are emancipated or accompanied by a parent or guardian.
A word about emails...
New Day Wellness Center follows the email rule that emails are for short non-urgent messages and are not intended to replace a virtual appointment. If you are inquiring about a change in your clinical situation such as new symptoms, new therapy, or changes in your treatment plan, please do not email your inquiry. Instead, contact our office by email or phone to schedule an appointment.
Therapies
What therapies are used in naturopathic medicine?
Nutrition, lifestyle/ wellness counseling, hydrotherapy, homeopathy, botanical medicine, naturopathic manipulative therapy, and physical therapeutics are some of the tools used. In some states, naturopathic doctors may prescribe drugs or perform minor surgery on patients.
What is wellness/ lifestyle counseling?
Counseling that addresses the aspects of one’s diet, exercise, sleep, stress handling patterns, and other things that affect one’s overall health.
What are supplements?
This is a broad term that can include vitamins, minerals, homeopathy, herbal products, and other products meant to boost one’s health and wellbeing.*
What is botanical medicine?
It is the use of herbs (plant-based products) to benefit one’s health. It can be in the form of teas, pills, topicals, syrups, and any other way an herb is prepared to be introduced into or onto the body.
What is homeopathy and is it the same as naturopathy?
Homeopathy is the use of ultradilute substances to balance the physical, mental, and emotional aspects of health. It can be derived from plant, animal, mineral, or other materials. Homeopathy does not interact with other supplements and medication and can even be safely used on infants and animals with proper supervision and/or at the direction of a health care provider. These substances are regulated by the FDA. Homeopathy does not mean home therapy and it is not an interchangeable word with naturopathy. Naturopathic doctors learn homeopathy in medical school, but not all specialize in it.
Miscellaneous
Is it safe to take natural products without talking to my healthcare provider first?
It is always wise to fully disclose all supplements and drugs one is taking even when it seems as though it may not seem to interest or to be understood by the provider. This is to ensure safe treatment for the patient and to help providers better work together.
Do natural products and drugs interact with each other?
Yes, they may interact in minor or major ways. It is important to seek advice from providers who understand pharmacological AND natural products. Oftentimes those who do not know how to check for interactions between them or who have limited resources on the subject may regard the use of natural products as safe or unsafe due to lack of knowledge or research.
What is the difference between the natural products that naturopathic doctors use and what I can buy in the store or online?
Although NDs may use some of the products you may find in a health food store, many products that they use are available to physicians only. This is due to the high quality or high dosage of the products. They avoid the use of products with false ingredient information, high amounts of fillers, impurities, and common allergens. Not all supplements are created equal and many of those carried online and in stores may contain poorly absorbable forms of ingredients, unnatural dyes and coating agents, low-quality ingredients with little or no therapeutic value, substituted ingredients without consumer knowledge, etc.
In addition, supplements that are normally available to physicians only but that you may find sold via third-party vendors directly to consumers pose some issues. They can be stored improperly, tampered with, counterfeited, and ethically violate the reseller policies held by the supplement manufacturers. Physician-brand supplements are meant to be approved and/or sold only by physicians who are monitoring the patients who are taking them. Self-prescribing such supplements can be as dangerous as taking someone else's prescription medications and can aggravate, start, or ignore a potentially serious medical condition.
What is your return policy on supplements and products?
Supplements and products sold at, through, or by New Day Wellness Center are non-refundable and non-returnable.
